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Customer Service Representative

Company Name:
Graybar
Customer Service Representative - 70125048_20140401
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The Opportunity
Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.
Purpose
Serve as key contact and liaison for customers to ensure total customer satisfaction.
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Responsibilities
See that every customer experience meets quality standards as defined by the customer.
Handle all incoming and outgoing customer telephone calls in a courteous and professional manner.
Coordinate the prompt handling of all customer service requests, including but not limited to order entry, pricing, expediting, billing, order maintenance, credit, and claims.
Ensure timely responses to customers.
Handle all written correspondence received from customers, and reply in a timely manner.
Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers.
Participate in corrective branch action to resolve deficiencies.
Take an active role in selling Graybar goods and services on all inbound calls.
Provide support on product selection and application.
Participate in Continuous Improvement Teams in an effort to limit rework and improve services.
Other duties as assigned.
Requirements
Minimum Job Requirements
No experience required
High school diploma or GED required
Preferred Job Requirements
Some retail or counter sales experience preferred
Two-year degree preferred
Knowledge, Skills, and Abilities
Knowledge
Knowledge of branch inventory products and the Company''s services
Skills
Strong communication skills
Abilities
Ability to handle a variety of customer situations with enthusiasm and tact
Ability to work with all levels of employees and management, both internally and externally
Working Conditions
Traditional office environment.
EOE Minorities/Females/Protected Veterans/Disabled
Click the link to view your equal employment rights (EEO Is the Law) -
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Primary Location: Illinois-Glendale Heights
Req ID: 70125048_20140401

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